ARC 2012: Biggest Vendor Gains And Drops

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No. 1 Biggest Gain: Trend Micro, Client Security Software

CEO: Eva Chen

Gain: 9.8 (Overall Score: 83.1)

Trend Micro finished second in this category this year, behind Kaspersky Lab; despite stellar improvements, it couldn't quite edge out its rival. In 2011, Trend Micro came in last in a field of five competitors. Trend Micro's biggest improvement was in (product) quality and reliability, where its score rose 17.8 points. Other large increases were in quality of field management (up 13.1), and partner portal (up 11.9). The vendor won the return on investment criteria, with a score that was nearly 10 points higher than in 2011.

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