ARC 2012: Biggest Vendor Gains And Drops

The Ups And Downs Of The ARC

For 27 years, the Annual Report Card has surveyed vendors' solution providers for their opinions on their partners. Solution providers offer a good barometer on how these vendors treat partners, as well as how their products stack up. While some vendors take the ARC comments and ratings to heart, and strive to improve areas that received criticism, others are not so responsive.

Following are five vendors that fell from their solution providers' good graces, and five that did their homework. Here are the biggest declines and improvements in 2012.