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2013 Channel Champs: Overall Winners

The CRN Channel Champions study highlights solution provider satisfaction with their vendor partners' products and services.

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For the second year in a row, Xerox is the Channel Champ in Workgroup Color Printers, beating rivals Hewlett-Packard (the category winner two years ago) and Lexmark across the board in technical, support and financial satisfaction subcategories.

Xerox modestly increased its scores in partner satisfaction in technical and support criteria, but boosted its financial satisfaction rating by a significant 6.5 points. Xerox generally wins kudos from the channel for its partner feedback mechanisms, including its advisory council that convenes annually in face-to-face meetings and in quarterly phone conferences.

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