ARC 2013: Biggest Vendor Gains And Drops

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No. 4 Biggest Drop: Microsoft In Data & Information Management

CEO: Steve Ballmer

Down 6.0 Points (Overall Score 67.3)

Microsoft, last year's winner of this product category, fell to second place this year behind Oracle because of its lower score.

The biggest declines in Microsoft's scores were in product innovation (83.4 in 2012 to 77.6 this year) and partnership (70.9 to 63.0), although scores for support also declined (64.5 to 60.9)

Partners' scores for the quality and reliability of Microsoft's products dropped from 94.1 in 2012 to 85.2 this year. Even bigger was the drop in the score given for ease of doing business -- from 76.1 to 65.2.

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