Five9, a cloud-based contact center software provider, appointed former Cisco engineer Panos Kozanian as executive vice president of cloud operations. He is taking over from Scott Welch, who has become executive vice president of telco services and general manager of Europe, Middle East and Africa.
Kozanian was previously senior director of engineering at Cisco, where he worked for 18 years and most recently led the company’s team responsible for Webex operations.
“Panos joins Five9 at an exciting time in the company’s journey as we continue to grow our markets internationally and continue our expansion into large enterprises,” said Rowan Trollope, CEO at Five9, in a statement. “He brings almost two decades of global enterprise SaaS experience, and has a proven track record of scaling and leading high performing engineering teams, all of which will help fuel our company trajectory as we continue to affirm our leadership in the cloud contact center space.”