Xerox captured the top spot in the multifunction printer category this year, knocking off Hewlett-Packard, which has held the No. 1 position in recent years. Surveyed solution providers added 4 points to Xerox's overall Channel Champions rating this year and an impressive 4.9 points to its support satisfaction score. In a sign of how the vendors in this competitive space have all stepped up their game, HP's fall to No. 2 came despite the fact it improved its overall rating by 3.5 points. And Samsung's 1.2-point gain in its overall rating was only enough for it to hold onto No. 3.