Linda Reid, CIO, Rotech Healthcare
Industry: Health care/hospitals
Challenge: Rotech was using a legacy green-screen application that was decentralized, manual, without imaging or printing, and lacking integration.
Innovation: Reid was the architect and visionary for building the enterprise-level, Web-based order fulfillment and user-friendly tracking system called eIntake. It automated many manual processes, as well as transitioned the company to a paper-less electronic workflow. This included a very aggressive and successful rollout to 400-plus U.S. locations in five months.
ROI: The automation features resulted in an ROI of millions of dollars, reducing labor costs, adjustments and denials and operating costs, while boosting revenue and cash flow.
Solution provider/vendor partners: The eIntake system was developed completely by in-house and without the help of vendors. The team consisted of 11 developers, four business analysts, one system administrator and one database administrator.