The Top 20 Most Innovative Midmarket CIOs


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Linda Reid, CIO, Rotech Healthcare

Industry: Health care/hospitals

Challenge: Rotech was using a legacy green-screen application that was decentralized, manual, without imaging or printing, and lacking integration.

Innovation: Reid was the architect and visionary for building the enterprise-level, Web-based order fulfillment and user-friendly tracking system called eIntake. It automated many manual processes, as well as transitioned the company to a paper-less electronic workflow. This included a very aggressive and successful rollout to 400-plus U.S. locations in five months.

ROI: The automation features resulted in an ROI of millions of dollars, reducing labor costs, adjustments and denials and operating costs, while boosting revenue and cash flow.

Solution provider/vendor partners: The eIntake system was developed completely by in-house and without the help of vendors. The team consisted of 11 developers, four business analysts, one system administrator and one database administrator.




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