The Top 20 Most Innovative Midmarket CIOs

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Paul Harder, Director, Technology and Security, The Arc Greater Twin Cities

Industry: Nonprofit/charity

Challenge: Arc is a consumer of more than 100,000 volunteer hours per year and all of the volunteer management was performed by hand.

Innovation: Harder and his team developed an online volunteer scheduler portal, which now allows groups and individuals to sign up for volunteer shifts at one of the Arc's Value Village stores or at The Arc Greater Twin Cities.

ROI: The project enabled volunteers to be more creative in volunteer management, having much more time to actually manage rather than "push paper." This project also allowed for volunteer check-in/out on a tablet rather than signatures, which has freed up time with data entry staff and vastly reduced errors due to unreadable handwriting.

Solution provider/vendor partners: PC Connection, Civicore

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