Channel programs News
2016 Annual Report Card Winners: Channel Partners Give Top Marks To Key Vendors
Channel Chief: Greg Taylor, Vice President, Sales Business Division
Samsung, competing in the tablet product category for the first time, was the top scorer with an overall grade of 72.9. Runners up were Lenovo with an overall score of 71.6, Dell (69.0) and HP Inc. (67.5).
Samsung and Lenovo battled it out across the main and subcategory criteria. Samsung won in 12 subcategories to Lenovo's five. Samsung, for example, won in most of the product innovation criteria, but was outscored by Lenovo in the all-important product quality and reliability (85.4 to 83.1). And Lenovo took top scores in both pre- and post-sales support.
Samsung, nevertheless, had the highest average scores across all three criteria categories: 78.0 in product innovation, 67.4 in support and 72.4 in partnership.