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2016 Annual Report Card Winners: Channel Partners Give Top Marks To Key Vendors

The competition was as heated as ever in CRN's 2016 Annual Report Card with industry leaders continuing to dominate some product categories and new vendors making their marks in others. See how solution providers graded their vendor partners on product innovation, support and partnership.

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Workgroup Color Printers: Samsung

Channel Chief: Greg Taylor, Vice Presidnt, Sales Business Division

As in the tablet computers product category, Samsung was competing in workgroup color printers for the first time. And as with tablets, the company made its presence felt.

With an overall score of 69.2, Samsung ousted long-time winner Xerox, which had been awarded the top spot in 2013, 2014 and 2015. This year Xerox recorded an overall score of 68.1, just over one point behind Samsung. HP Inc. wasn't far behind with an overall score of 66.2.

In fact, the competition was close through most of the subcategories, with Samsung winning in nine of the 17 criteria subcategories, Xerox winning in six and HP Inc. in two. In some cases just a couple of points separated the vendors' scores.

In the end, however, Samsung bested Xerox in two of the three criteria groups, winning in product innovation with an average score of 74.2 to Xerox's 72.2, and partnership with an average score of 67.7 to Xerox's 66.7. The two tied in support criteria with average scores of 64.9

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