SVP, Customer Success & Global Channels
My favorite business book this year; "Switch: How to Change Things when Change is Hard" by Chip Heath and Dan Heath. This book had a large impact on the way I think about mobilizing our partners to have both the maximum, and a sustained, impact. One of my key takeaways that we have been leveraging this year in the channel has been to "find the bright spots" - look for what is working naturally on the ground and then work to share and amplify it. Focusing on what is working, rather than what needs "fixing," can be a game-changer.