Why Employees Don't Stay Long Term, And Why It Matters
If a company is experiencing noticeable turnover, Hart believes management is more often than not the sole cause – whether that be a midlevel manager or someone in a C-level position. Some decision-makers may be seeking out the most technically qualified people for their job openings rather than considering personality fit, he said. Others may have adopted an unpopular management style or don't understand how to identify and leverage culture to retain talent.
Hart said the negative effects of these shortcomings can be significant, hurting customer retention rates when popular reps are lost and efficiency when team members are forced to spend valuable time training new hires.
"If you have turnover, go into the bathroom and look in a mirror. Because you're doing something wrong," he said.