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5 Companies That Had A Rough Week

For the week ending April 20, CRN looks at IT companies that were unfortunate, unsuccessful or just didn't make good decisions.

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IRS IT System Crashes On Tax Day

It would be hard to identify a more "mission-critical" IT system than the computers at the U.S. Internal Revenue Service on the day that tax returns are due.

So it's fair to say that the IRS – along with millions of frustrated tax payers – had a rough week when a system failure knocked the IRS's computer systems offline Tuesday, forcing the agency to grant everyone an extra day to file their 2017 tax returns, according to stories published by The New York Times and The Washington Post.

A system-wide computer failure, which began early Tuesday, knocked out the part of the IRS website that taxpayers use to electronically file their returns and make payments directly through their bank accounts, according to the New York Times story.

People trying to file were greeted with the message "This service is currently unavailable" and were advised to "come back on Dec. 31, 9999."

The system was back up and running by 5:00 p.m. Later in the week the IRS said a piece of hardware supporting an "individual master file" – the latter a software system that's nearly 60 years old – experienced a caching issue that caused the system to fail, according to a Nextgov story.

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