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5 Companies That Came To Win This Week

For the week ending June 29, CRN takes a look at the companies that brought their 'A' game to the channel.

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Synnex To Acquire Convergys In A $2.4-Billion Deal

Powerhouse IT distributor Synnex made a bold move this week by striking a deal to buy call center leader Convergys for $2.4 billion in an acquisition that will greatly expand Synnex's call center service offerings.

The acquisition will be carried out by Synnex's Concentrix division with Concentrix and Convergys combined into one business unit.

Convergys is a global leader in call center operations, often called "customer experience outsourcing," and handles 8 billion contacts a year from more than 150 centers in 31 countries.

Synnex, an IT distributor and provider of business services and solutions, already operates its own call center business. The Convergys acquisition will take that business to the next level.

 
 
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