Channel programs News
5 Companies That Had A Rough Week
Apple To Fix Or Replace Defective MacBook Keyboards
Apple has launched a keyboard service program for problematic MacBook and MacBook Pro laptop keyboards, following an uproar from users and three lawsuits over reportedly defective keyboards.
Apple is dealing with reports that some keyboards in the laptop models released since late 2016 are defective, including "sticky" keys, keys that do not respond in a consistent manner, and unexpectedly repeating letters and characters.
Apple maintains the problems are limited to a small percentage of the laptops.
On one level, the fact that Apple now recognizes there is a problem and is responding to it deserves applause. But it's still a rough week given that Apple has this problem and must respond at all.