Advertisement

Channel programs News

5 Things To Know About New Ingram Micro CEO Paul Bay

Joseph F. Kovar, C.J. Fairfield

‘I’m honored to be CEO of such a phenomenal team and build further on our strategic imperatives to transform and modernize the way we do business, remove complexity for our partners, and be an indispensable business behind the many brands we serve,’ Bay says.

3. He’s Focusing On Everything As A Service, But It’s Complex

Bay said distribution is key to facilitating the channel’s move to Everything as a Service, but that it involves a lot of complexity.

During a panel discussion at the GTDC Forum in November, Bay said Everything as a Service is divided into three categories.

“It’s one of the biggest shifts away from the technology itself to really the end users and their needs, which as we know is focused on the business outcome,” he said.

The three categories are new technologies and partners, the channel’s adoption of marketplaces and the continued focus on customer experience.

“And [with] all of these complexities in solutions, we have to drive a more seamless customer experience, which is going to be even more critical. ... I believe the customer experience will be a bigger long-term value driver for technology over the industry transaction because it’s going to come down to that better experience and greater adoption of the technology by the end user,” he said.

 
Advertisement
Advertisement
Sponsored Post
Advertisement
Advertisement