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5 Ways Distribution Is Helping The IT Industry Navigate The Coronavirus Pandemic

Frank Vitagliano, CEO of the Global Technology Distribution Council, says in times of trouble distribution is the ‘gear box for the industry that keeps the global supply chain flowing.’

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Remote Support And Services

Distribution has moved quickly to fill the critical need for remote support and services for solution providers and their customers in the midst of the global work-at-home onslaught, said Vitagliano.

“With the vendor community struggling to find supply and build products, distribution is filling the much-needed remote support and services void to solution providers and their customers,” said Vitagliano. “Remote support and services is a finely honed distribution competency. It is one of the capabilities that is sometimes taken for granted but has become really critical during the current crisis. If distribution did not have the ability to provide remote support and services, there would be absolute chaos in the marketplace right now.”

To this end, D&H created SMB product bundles to assist MSPs with collaboration solutions, including a remote student/teacher bundle and a telemedicine bundle. D&H is also offering on-demand business continuity/collaboration content for partners.

As the coronavirus response unfolded with the shuttering of schools, one of the top 10 school districts in the U.S. needed to buy 10,000 devices for students to work at home. D&H got the order on a Saturday and managed to fill it on Monday, said Schwab.

“Those students were not going to be able to work from home [without our quick response],” he said.

To that point, Vitagliano said distribution is helping to deliver fully configured solutions directly to end users or their homes on behalf of solution providers.

“Distributors are getting companies up and running so they can provide remote support to their customers, collaborating with all those people who are now working from home,” he said. “That is really important.”

Synnex, for its part, recently launched CollabSolv—a collaboration work anytime, anywhere services offering. That has provided critical support and services for solution providers setting up work-at-home solutions for customers.

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