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5 Ways Distribution Is Helping The IT Industry Navigate The Coronavirus Pandemic

Frank Vitagliano, CEO of the Global Technology Distribution Council, says in times of trouble distribution is the ‘gear box for the industry that keeps the global supply chain flowing.’

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Human Ingenuity, Interdependency, Creative Problem-Solving

The creative problem-solving of distribution as the critical link in the IT supply chain between vendors and solution providers and the end-user customer is key to getting through any challenge, but especially when faced with global uncertainties, said Vitagliano.

“The creative problem-solving starts with each distributor figuring out on the fly how to operate in the environment that we find ourselves in,” he said. “Everyone in the world has experienced situations where their number one focus is the health of their employees and their families. Safety is the number one issue that distributors have had to think about first. Distributors have made sure human touch and interaction in this IT supply chain environment stays safe.”

No one expected just how swiftly coronavirus would change day-to-day life around the globe, said Vitagliano.

“The health component of this crisis and the totally global nature of this is unique,” he said. “There is no industry, no type of customer or location around the world that isn’t impacted by this. We have never had anything remotely like this. This is unprecedented. The reason human ingenuity and interdependencies prevail is that you first had to figure out how to get the basics done by making sure there is a safe environment for employees and the supply chain. Distribution has done that.”

Distributors, in fact, are working through the crisis supplying the technology, work-from-home support, products and solutions that are indispensable for day-to-day business for employees working at home, said Vitagliano.

“Distribution has figured out how to get things done in a different way with remote engagement and collaboration,” he said. “Some of the processes that have been put in place with the ability to set up remote work locations, team rooms, collaboration solutions and services will have a long-term impact on the industry.”

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