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Ask A Solution Provider: Where Are You Seeing Your Biggest Challenges In 2022?

The talent crunch and supply chain upheaval are weighing the heaviest as solution providers and MSPs look ahead to 2022—making the ability to creatively and dynamically respond to those challenges more essential than ever

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Talent Acquisition

John Head, Chief Evangelist at Schaumberg, Ill.-based PSC Group

Talent acquisition is one two and three, and maybe four. The job market is like nothing we’ve ever seen. There’s so many jobs and not a lot of people, and most of the people that we are hiring are coming from companies. These are not people who are unemployed looking for jobs. These are people who we’re having to convince about greener futures with us. That means they’re more expensive, it takes longer, and your hiring profile has to be something that you stick to for success.

We have for a couple years worked directly with some local colleges in the Chicago area, and do recruiting. We know that we’re getting talent that is at the start of their career, which means they have to go on existing projects and shadow people and learn. And for the most part that’s been really successful. But that’s a space that after a couple years, they’re looking for their next thing, and sometimes you just have to accept that not every employee you hire will retire with you.

I think retention is not just about salaries. Retention always includes salary, but people are looking for opportunities and growth and positions of leadership. And if you don’t offer them that, they’re looking for the next thing that’s going to fulfill them. Money is always part of that process, but we’re finding that with a lot of people, money is the second or third reason why they’re leaving rather than the first. So we just have to find great clients, great projects, and offer everybody a path that they know and understand that gets them to the next stage of their career.

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