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CDI’s New CEO Rich Falcone Talks ‘Change Or Die’ Motto, M&A

“We’re adapting to what the market’s doing. We’re pushing our competition out. Quite frankly, we’re share shifting, we’re growing and that’s exciting to people. Change or die is real,” says CDI’s new CEO, Rich Falcone, in an interview with CRN.

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What are some of the biggest IT bets for CDI heading into 2022?

Specifically, we have big bet in managing a customer’s ServiceNow instance as a managed service delivered by CDI in a managed service model. That’s been a huge, huge success for CDI. We made an acquisition of a company called P5 that deepened our ServiceNow expertise quite a bit as well.

We’ve got big investments this year in managed security. We have a continuous controls assessment that helps customers keep a steady pulse and steady visibility into their controls and security. And we offer that as a managed service around managing a customer in real time with access controls and access points into their environment to keep them secure. … Kintyre was a big bet we made in the DevSecOps space to get us deeper with DevSecOps and all the security aspects that they brought to the table around it.

Another big bet is we see Splunk playing a major role going forward in helping our customers in the DevSecOps and observability space. Kintyre was also a big tier one Splunk service provider.

We hold some the highest certifications with our vendor community: Dell Titanium, Cisco Gold, ServiceNow Elite, we have all the Azure and AWS certifications, and then we have a strong managed service business to manage it. A lot of these projects require essentially four different market segments of consulting providers and the customers are left dealing with four companies to create some of these outcomes. We can be the one company to get there and help them manage it.


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