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Insight’s Incoming CEO Joyce Mullen On Making History, M&A And Top Challenges

C.J. Fairfield

‘With the 21 years at Dell with all of those different jobs, I’ve got a lot of different experience in services, sales, operations, logistics…even strategy so I feel very well prepared. I am very grateful to all of my bosses and leaders and mentors who’ve helped me build skills.”–Joyce Mullen, Insight’s incoming president and CEO.

Joyce Mullen was tapped as Insight’s new president and CEO earlier this week and said she’s well prepared for the role after having more than a dozen roles at Dell Technologies throughout her 21 years there.

Insight’s current CEO, Ken Lamneck, announced in May he will be retiring at the end of this year. Mullen has been at Insight for the past year and has served as the Tempe, Ariz.-based solution provider’s North America president. Prior to that she was the president of Global Channel and Embedded & Edge Solutions for Dell Technologies.

“I’ve got so much to learn, so it’s great,” Mullen told CRN of her new role. “Ken [Lamneck] is going be helpful for a while and it’s fantastic. I feel very lucky to be in this position, very honored, very humbled and super, super excited.”

The $8 billion solution provider ranked No. 15 on CRN’s 2020 Solution Provider 500.

Click through to see CRN’s exclusive interview with Mullen about how she feels about her new role and her thoughts on growing the company.

CJ Fairfield

CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at

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