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Insight’s Incoming CEO Joyce Mullen On Making History, M&A And Top Challenges

C.J. Fairfield

‘With the 21 years at Dell with all of those different jobs, I’ve got a lot of different experience in services, sales, operations, logistics…even strategy so I feel very well prepared. I am very grateful to all of my bosses and leaders and mentors who’ve helped me build skills.”–Joyce Mullen, Insight’s incoming president and CEO.

There’s a lot of M&A is happening the channel right now. What are your thoughts for Insight? 

Our strategy has really been focused on three critical criteria. One is what is the strategic fit but how is it going to help us deliver even better outcomes for our clients in the areas where they rely on us.

Second is culture is super important. Most M&As fail and a big element for that is because cultures aren’t compatible and integration is hard, hard work. Finally, making sure that it’s a financially good investment for Insight and our shareholders.

With such a deep partnership with Dell, what do you think about Dell’s spin-off from VMware? 

We spent a lot of time with the Dell and VMware leadership and we understand there’s a pretty strong contractual agreement in place between Dell and VMware. We don’t expect a lot of changes there.


CJ Fairfield

CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at

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