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ScanSource CEO Mike Baur On ‘Solutions’ Rebranding, Customer Experience Strategy And 2019 Goals

The distributor says for 2019 the customer experience is king. ScanSource is arming its partners with tools to upgrade and integrate call centers with Salesforce.

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Can you talk about the RPM acquisition and why that was handled without any announcement?

The primary reason is it’s a very small acquisition. So materially, its insignificant. The significance of it is that it continues to enhance our platform to make sure that we can provide payments to the channel, working with our key suppliers. Think of it as an ERP system for carriers and cloud suppliers to ensure that commissions get paid properly and accurately to the channel. So we’ve been using that, and Intelisys has been using that because they help write that platform probably 15 years ago.

It was really something that wasn’t new. We didn’t just start using it. We’ve been using it. We just decided to acquire it because it came for sale and we wanted to make sure we could control the future of that as a back office tool.

 
 
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