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Tech Data CEO Rich Hume On The Apollo Deal, $750M Digital Transformation And ‘State of The Art’ StreamOne Platform

‘StreamOne will be white labeled to the reseller community, meaning that all of our capability can be used by our resellers with their brand on the capability as they engage with their end users,’ says Tech Data CEO Rich Hume. ‘We're at a time here where there's a fork in the road as it relates to the type of tools, processing and capabilities that resellers and solution providers and MSPs will need. You should think about this $750 million investment as a big down payment in being able to bring that capability to market for them as they look at bringing their solutions ultimately to their customers and to the rest of the market.’

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What have been some of the lessons learned, as a CEO over the past few months, wading through these uncharted waters, so to speak?

I think this maybe a little bit of motherhood and apple pie, but the one thing that really impressed me is how agile and resilient 15,000 Tech Data colleagues can be throughout the world. Flipping the light switch and in days going from everybody on-prem to off-prem and seamlessly being able to carry on with business, and then ensuring that our logistic center colleagues were all kept safe and had a good environment to work in, such that we could meet the essential needs of the market at that point, namely, remote work.

And I think that we all come together and help each other through the ecosystem as I told you before, when times are tough to really help resolve issues such that people can move forward and serve their customers.Those would be the two lessons number one is the agility and resiliency of our colleagues, and then number two is the importance of treating every request from a customer as a high-priority request because the battlefield sort of shifted and it was not business as usual.So a big, big focus on customer experience and making sure that we're were assisting in getting those end user needs met.

 

 

 

 
 
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