Marrying The Cloud? 7 Items To Include In A 'Cloud Prenup'
Andrew R. Hickey
Understand The Details Of Your SLA
If the recent spate of cloud outages has taught us anything, it's that a strong SLA (service-level agreement) could keep the cloud marriage happy and healthy.
Cicciari and Ormerod recommend cloud buyers review all SLA terms and conditions carefully to determine who is responsible for what in different circumstances. It's important to make certain that critical applications don't get a second change and a vendor's SLA doesn't protect your just reputation, but the vendor's as well.
"The wording of SLAs is key," Ormerod said.
"Like any contract, you need to understand and be absolutely sure about who does what, when and how," Cicciari said.