Apple's iCloud suffered an April 23 outage that impacted a variety of services, including sign-on, email, GameCenter and iTunes. Most business-critical applications did not seem to be affected. Users attempting to access the impacted services mostly experienced failures in authentication. Most services were restored within several hours, but a number of small scale glitches were previously reported by Apple users during the month of April.
And, when a cloud goes down, it's a sure bet channel partners are getting calls."When things like that happen, we typically get a lot of calls," Jim McCool, director of operations at Chantilly, Va.-based CWPS, a systems integrator and custom cloud services channel partner, told CRN in April about the outage. "In fact, they pretty much call us for everything. But a lot of times, we are the ones who end up calling the customers because we do a lot of proactive monitoring of the systems. So sometimes we are aware of the outage before they are."