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Survey: IT Outages Causing Alarming Impact On Businesses

Dimensional Research studied the business impact of IT outages and why IT teams aren't doing a better job resolving them.

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Conclusions

"Businesses trust IT to keep critical systems running smoothly while securing highly valued data. But when issues arise, business stakeholders overwhelmingly feel that IT isn't resolving them fast enough," the report states.

Many IT alerting processes and solutions in use are just not effective, and they don't encourage accountability. Dimensional Research concluded that businesses are being negatively impacted by outages before the right people are even identified to resolve them.

With the role of IT expanding, the report concludes, there needs to be more emphasis on enabling IT teams to respond quickly and effectively to issues through new communications management alerting systems.

 
 
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