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Survey: IT Outages Causing Alarming Impact On Businesses

Dimensional Research studied the business impact of IT outages and why IT teams aren't doing a better job resolving them.

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Finding Mr. Right

Dimensional Research asked participants how long it takes them to identify the right person to respond to a particular IT problem.

For more than 60 percent of the respondents, the answer was more than 15 minutes.

"That means for most companies, their business is being negatively affected before IT has even identified who should respond to a particular problem," the report stated.

Almost half of IT professionals said it takes longer to identify the right person to fix the problem than it does to actually fix the problem. Meanwhile, the business is impacted.

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