Strengths: SingleHop is a young company that has been able to grow its capabilities quickly. It's already established a track record of focusing on infrastructure automation, and the provider is bringing that approach to its managed services capabilities while also beefing up DevOps automation capabilities.
SingleHop's "SLA report card" is a unique way of bringing transparency to an SLA guarantee.
Cautions: SingleHop doesn't provide much detail in its documentation, according to Gartner. Customers will probably need to take some time to figure out how the provider manages its operating systems, databases and Web servers.
SingleHop's managed services also tend to focus on newer platform stacks, sometimes lacking support for more traditional enterprise platforms.