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5 Topics Partners Want Addressed At AWS Summit

Amazon CTO Werner Vogels and AWS CEO Andy Jassy are set to take the stage Wednesday at the San Francisco event. Here are the questions partners want answered at the show.

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Connecting With Partners

Now that AWS is ready to disrupt the contact center with the upcoming Amazon Connect, partners would like to hear more about the market opportunities that product will create for Amazon's channel.

Amazon said the new Amazon Connect self-service, cloud-based contact center service can be set up in as little as a few minutes using the AWS Management Console, unlike other contact service systems that it called "complicated and expensive" and take months or even years to implement.

Amazon's entrance into the contact center/customer service system market is likely to have a major disruptive effect on IT vendors, customer center service providers and other companies that compete in this space, partners said.

"AWS Connect is a tremendous opportunity," one partner told CRN.

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