Strong Performer: ServiceNow
ServiceNow has taken "a big leap forward" when it comes to its development platform, "and more is coming," noted Forrester.
The Santa Clara, Calif.-based cloud software heavyweight still falls short of the Leaders category, landing in the second-tier of Strong Performers in Forrester's Wave.
A large base of enterprise customers makes ServiceNow a widely considered option among customers evaluating low-code platforms. The company's latest release, Now Platform, remedies some shortcomings that set it back in prior Wave reports, including an over-reliance on scripting and low awareness among developers.
"The platform opportunity is as big as Salesforce's," noted Forrester.
"Equally important, the vendor's road map calls for adding within months real-time data processing, predictive analytics, ML, and event-based applications."
ServiceNow is particularly strong in facilitating IoT applications. It has a solid road map for artificial intelligence and advanced analytics, and a marketplace that's gotten off to a quick start over the last year, according to Forrester.