What are some examples of best practice adoption that has directly led to success?
We have to understand what the market opportunities are. We have to have relationships with vendors that are developing and delivering those kind of solutions to the market. We have to buy the right products. We have to cover the right customer sets. We have to be able to process all that business and logistically ship all those products. All those little sub-processes I just described, there are places where they work better than other places. We're able to quickly see stronger performance and weaker performance, and we review those operations twice a quarter. We have a good feeling for what works, where it works, what doesn't work, and we're able to quickly pass best practices onto the right places.