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Cloud News

The 10 Biggest Product And Services Enhancements From Google I/O 2018

Gina Narcisi

Google Duplex

As Google Assistant becomes more natural, the technology soon will be able to go a step further and make phone calls -- like booking appointments or making reservations -- on behalf of a user with a very natural-sounding voice.

Using natural language processing technology, the new feature, Google Duplex, can even handle complex interactions or back-and-forth conversations with answers that may not be anticipated. The feature will be especially useful in helping users to contact local, small businesses that may not have automated answering or booking systems.

 
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