Here's Who Made Gartner's 2018 Magic Quadrant For Cloud IaaS
Strengths: IBM benefits from a strong brand and existing customer relationships across the globe.
The technology stalwart is looking to leverage those assets to help customers still using legacy technologies, especially mainframes, transition to the cloud.
"IBM intends its service businesses to assist these customers through the cloud transformation journey," Gartner noted.
Cautions: IBM still hasn't shared details of its Next-Generation Infrastructure project. And throughout its history providing IaaS services, IBM has "repeatedly encountered engineering challenges that have negatively impacted its time to market."
That uncertain roadmap presents risks to customers, Gartner noted.
As to reliability, the SoftLayer cloud experienced several significant outages in 2017, some related to upgrades, as well as downtime in 2018 from patching for Spectre and Meltdown vulnerabilities.
"IBM is working on improving its ability to conduct non-disruptive maintenance," Gartner said.