In addition to the direct involvement in vaccine development and rollout, our cloud-based services also helped to usher in a new era of telehealth — a long-promised revolution in healthcare. The stories of how customers in our healthcare sector are innovating throughout this pandemic continue to flood in.
New South Wales (in Australia) was able to handle an 18-fold increase in video conferencing and scale up to support remote employees and telehealth services on the cloud. They used Amazon Connect, our cloud contact center, to manage this influx of calls regarding COVID-19 testing and provided SMS message results as part of the workflow. The customer stood up the solution in just three weeks. And since March of 2020, it has sent and received more than 104 million SMS messages using Amazon Pinpoint. Again and again, we’ve seen how technology meets healthcare on the frontlines to care for more people in more ways and more quickly and cost-effectively than ever.