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9 Tips For Keeping Your Solution Provider Business Running During Unusual Times

Here are a variety of ways solution providers can help their employees and their customers safely get through the COVID-19 coronavirus pandemic.

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Proactively Reach Out On Security

Dave Seibert, chief information officer at IT Innovators, an Irvine, Calif.-based solution provider, told CRN that home offices are much less secure than normal offices, as home computers don’t have the same level of endpoint protection.

"Cyberattacks will be on the increase," Seibert said. "People want news and up-to-date information. They click on 'sources' to learn the coronavirus status, and in the meantime attackers are compromising or infecting these sources. It’s important to educate, to train users not to click on untrusted links. While many companies have remote worker tools, many users haven’t been trained to best use them. They are learning as they go under a stressful environment."

Here are several security steps all businesses need to take:

Shore up VPNs: While the office network may be relatively well secured with a good VPN and with software for preventing cyberattacks, home networks typically are not. VPNs for home users may or may not be as secure as those used in the office, and even if they are, the strains caused by increased bandwidth use from the family may impact their performance.

Make sure cybersecurity is up to date and rock-solid: Viruses, ransomware and more that home users, especially kids, can bring into local PCs can spill over to even secure office PCs. Make sure the security software is up to date. And make sure data is backed up properly from home.

Train the users: Users in an office environment are likely more careful about not clicking on suspect content than if they are at home. After all, at the office they're talking business, while at home they may be looking for COVID-19 causes and cures. Train them to be especially alert when it comes to clicking on nonbusiness sites.

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