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9 Tips For Keeping Your Solution Provider Business Running During Unusual Times

Here are a variety of ways solution providers can help their employees and their customers safely get through the COVID-19 coronavirus pandemic.

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Take The Opportunity To Make Changes In Infrastructure

Mark Galyardt, president of XIOSS, an Atlanta -based MSP and solution provider, told CRN that the pandemic and worries about the virus spreading is resulting in a surge of interest in webinars and remote-work solutions.

"People are also asking to expand their VDI [virtual desktop infrastructure] environments," Galyardt said. "I'm not saying this in a sensational way because of the business opportunities. But this is an opportunity for companies to help customers with remote work solutions, and to help some look for telemedicine solutions."

There is always a project or two on the bench that needs doing but gets put off because something else needs to get done first.

Now is the ideal time to do them, either for yourself or for your customers. Several of them related to making IT infrastructures more efficient are now especially timely given the work from home push, including:

VDI: VDI may not be ideal for certain users who require powerful processing capabilities, including graphics users, but for the majority of users now finding themselves working from home VDI offers enough performance combined with enhanced security and doesn't require investing in top-notch hardware.

VoIP: While the typical solution provider probably already has its own VoIP infrastructures, customers, especially smaller ones, may not. Now may be a good time to help them implement VoIP as a way to better work from home with all the voice capabilities they are used to when at the office.

Cloud: Some form of cloud presence is probably already there among customers. But there are several things that perhaps can be done to make the cloud work better. For instance, now might be a good time to review their data protection and disaster recovery plans. Solution providers can also help audit customers' cloud use, looking for unused or under-utilized licenses, or unauthorized use of direct-to-user accounts that could be brought under the corporate umbrella.

 
 
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