Cloud News

CRN’s 2021 Products Of The Year

Wade Tyler Millward, Kyle Alspach

CRN staff compiled the top partner-friendly products that launched over the past year, then turned to solution providers to choose the winners.




With a focus on improving meeting quality and productivity, Cisco Systems has introduced more than 800 new capabilities and features

over the past year for its flagship collaboration platform, Webex. In particular, the Webex platform—which brings together calling, meetings, messaging and events—has seen the addition of numerous features powered by artificial intelligence and machine learning technologies. The recently added AI-driven features include Webex Audio Intelligence and enhanced noise-cancellation technology for improved audio clarity; Gestures, which enables users to communicate non-verbally during meetings without the need for tapping an icon; and Real-Time Translations, which offers live translations from English to more than 100 languages.

Subcategory Winner—Technology: Zoom

Zoom released updates this year aimed at expanding use of its video communications platform—including Zoom Apps, which embeds third-party apps within Zoom Meetings and the desktop client experience, and Zoom Events, which helps with interactive and immersive virtual events creation.

Finalist: Google Meet

Along with a new layout for PC users, Google Meet users received new capabilities this year that include translated captions; the ability to mute all participants at once if hosting on iOS devices; and notifications to see the order and number of raised hands during a meeting.

Finalist: Microsoft Teams

Microsoft recently rolled out enhancements to its Teams collaboration app such as the ability to set automatic mic sensitivity adjustments; a feature to track meeting call quality; and an expansion of the number of available emojis to more than 800.

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