Futurist Kevin Surace On AI, IoT And Cloud: Solution Providers Have To Embrace The ‘Big Disruption’
Joseph F. Kovar
‘I do not have a crystal ball. … All I can do is help us take a little journey together three years, five years, 10 years into the future, maybe 20, and say, with these technologies coming along, what does the future look like for us? What does it look like for our businesses,’ says futurist and entrepreneur Kevin Surace at the NexGen 2021+ conference.
Real-World Uses Of AI
Surace cited several examples of where AI and RPA are already being used.
In finance, for instance, AI lets lenders write more loans to clients who might otherwise appear to be unqualified candidates. Workday already predicts whether an employee will stay or leave. Some systems like Facebook are completely AI, as are certain industries like legal research, he said.
In other examples, agriculture uses pictures from drones to better understand what parts of fields need water or fertilizer in order to control expenses. Other big users of AI include automobile manufacturers, health care, and companies like Google and Uber, he said.
Surace also cited a system combining artificial reality, AI and the cloud working together as a way to train users to do a complicated task like repairing a jet engine much more quickly than traditional training methods.
“We‘ve got AR, cloud and AI all working together,” he said. ”And instead of training these people for a year before they work on a jet engine, they could be working within a couple of weeks. Why? They can’t do anything wrong. The glasses, AI, etc., will say, ’No, Bill, don’t grab that wrench, grab this other wrench. This is what you do next.’ And it will give them an example. It’s a really fascinating use of technology.”