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Here Are The Latest Partners To Earn AWS’ New Digital Customer Experience Competency

AWS partners who earned the new Digital Customer Experience Competency were required to undergo a validation process that includes a third-party audit and vetted customer experience.

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Calabrio One Cloud Earns Advanced Technology Partner Status

Customer engagement and analytics software company Calabrio said it’s achieved AWS Advanced Technology Partner status for Calabrio One Cloud, its cloud-based software suite for customer and agent engagement.

Calabrio One delivers voice-of-the-customer analytics and advanced reporting to enterprises, providing a single view of the customer. Designed to improve agent and customer experiences through workforce and quality management capabilities, it can be deployed in the cloud, on-premises or as a hybrid solution. It integrates with Amazon Connect, an AWS public cloud customer contact center service.

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