Microsoft is strong in all use cases, extending to edge computing, according to Gartner. Its Azure platform, which has the second largest share of the public cloud market, is well-suited for Microsoft-centric organizations, particularly midsize and large enterprises. Microsoft is investing in architectural improvements for the platform and in enterprise services.
Strengths: Microsoft has the broadest enterprise IT capabilities, from SaaS to PaaS and IaaS, and “compelling” capabilities that span developer tooling (Visual Studio and GitHub) to public cloud services, Gartner said. And Microsoft’s longstanding enterprise work engenders trust that boosts Azure’s use.
Cautions: Many Gartner clients cited concerns about Microsoft’s resiliency and availability of critical services, despite Microsoft’s efforts to improve with services such as Azure Active Directory. Microsoft has “very complex” licensing and contracting, and ”sales pressures to grow overall account revenue prevent it from effectively deploying Azure to bring down a customer’s total Microsoft costs.”