HPE Partner Ready Vantage: 10 Big Things To Know
HPE Monday launched at HPE Discover its first-ever Everything-as-a-Service GreenLake ecosystem channel program. Here are 10 big things to know about HPE’s new Partner Ready Vantage program.
Delivering Lifetime Customer Value: Customer Success Managers
With the shift to the Everything-as-a-Service model, partners are going to be measured on their ability to deliver a simplified and consistent cloud experience with an emphasis on driving customer lifetime value, said Chavez.
Key to driving value across the full customer life cycle are customer success managers who will ensure the customer is deriving maximum benefit from their cloud services, said Chavez.
“ARR [annualized revenue run rate] customer success managers are becoming a really defining attribute on driving the customer life cycle,” said Chavez. “Partners have to build out their skill sets to be able to deliver that customer lifetime value. At the end of the day, a partner wants to acquire the customer but they want to own them for life.”
HPE is focused on driving more partners to offer their own services on top of GreenLake while ensuring that the bar is set for a consistent customer cloud experience, said Chavez. “We want to make sure the partners delivering the services on GreenLake are meeting that bar,” he said.