IBM CEO Arvind Krishna On The Colonial Pipeline Cyberattack, The ‘Worrisome’ Chip Shortage And The Future Of AI
Wade Tyler Millward
“We’re going to look back at this time and probably declare 2021 as the year that we entered the digital era completely,” IBM CEO Arvind Krishna says. “The pandemic, as I’ve said before, took 10 years of digital acceleration and brought it in two years, those two being ’20 and ’21.”
“There’s Going To Be A Massive Acceleration In AI”
Thirty-one percent of enterprises have deployed a form of AI, Krishna said. And as he sees it, they only 10 percent or less of what they could.
“AI will unlock almost $16 trillion of productivity by the end of this decade, by 2030,” he said. “When you back up into that and you ask the question how much of it is done, it’s a very small percentage. We can debate whether it’s 10 or 20 percent.”
“The areas where they intend to deploy it are often focused around their customer experience, which includes customer support. It’s around natural language processing. And it’s around applying AI for automation of their own enterprise or inside themselves.”
“We believe that it’s early days. We believe there’s going to be a massive acceleration in AI over the next year. And that is why you see so much news from us around AI and applying AI to really benefit the enterprise.”
IBM customer priorities have been around collaboration tools, resilience, system backups and security. And as customers scale, they don’t want to break the bank on automation, predictive capabilities and artificial intelligence (AI).
“People are worrying about, ‘How do I really make myself into an end-to-end digital enterprise? That means I’ve got to rethink my processes. I’ve got to rethink my workflows.”
“When I think about artificial intelligence. I think the same way as maybe there was electrification at the turn of the last century,” he said. “I think we can say AI is going to be what happens, and gets infused into every business this century. I think this is going to be somewhat similar in scale.”