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IBM’s Dinesh Nirmal On Turbonomic Deal, AI’s Obstacles, And How Partners Are ‘Huge’ In Big Blue’s Business Automation Strategy

‘I would say our channel partners have been an amazing help from a skills perspective, from an education perspective, from being able to tell our story,’ Dinesh Nirmal, general manager of IBM’s automation business, tells CRN in an interview.

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What do partners need to know?

Now for partners, this is an amazing story. If you’re a partner who is trying to bring your customers applications on a hybrid cloud, now all of a sudden you can bring the AI story with observability and actionability, using Turbonomic, which really helps save cost because now when resources idle, you can shut it down.

And you can add more memory, more CPU. Or if an application is misbehaving, not only are you observing it, now you’re taking action to fix it. And then you’re adding AI to proactively make recommendations on it. From a partner perspective, all of a sudden, I can not only add value with my own solution, but this brings much more value from a cost perspective, from an AI perspective and from an observability perspective.

Customers asking for it. The industry is driving it. And then these companies are showing the value of what it can do. To give you an example, recently one of our customers who had a process that used to take three minutes using RPA and our technology was able to run it below 30 seconds. That’s the kind of savings our customers are seeing.

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