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IBM’s Dinesh Nirmal On Turbonomic Deal, AI’s Obstacles, And How Partners Are ‘Huge’ In Big Blue’s Business Automation Strategy

‘I would say our channel partners have been an amazing help from a skills perspective, from an education perspective, from being able to tell our story,’ Dinesh Nirmal, general manager of IBM’s automation business, tells CRN in an interview.

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What use cases do you see for business automation in the future?

Large enterprises are already on a path for automation. The attendant tasks, a lot of enterprises have already automated.

But RPA can be used for IT. Every IT shop has hundreds and thousands of processes. Don’t you have to automate that? Process mining is looked at as a line of business, but don’t you want to use process mining to mine the process you’re using?

There are a lot of use cases. How do you lower costs and improve IT productivity? That’s one use case. Digitization and build and automate around RPA is another one. Modernization of your applications is another one.

The whole API economy, every developer spends a tremendous amount of time creating test cases for their APIs. How about we automate test case generation? There’s a tremendous amount of opportunities within an enterprise. It’s not just in a line of business or IT across the enterprise that we can automate. But right now it’s mainly focused on attended tasks.

It’s not just enterprises, but even SMBs (small- to medium-sized businesses) have to adapt to it. Automation will become a norm for every company to adopt, whether you are a small company or a medium-sized company or you’re a large enterprise. It’s going to be part of everyday life to say, ‘If this process exists, how do we make sure that it’s at least a candidate for automation?’

 
 
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