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The 10 Biggest Cloud Outages Of 2020 (So Far)

Cloud providers for the most part have met the tremendous surge in demand caused by the coronavirus crisis, with a few notable exceptions. Here are the 10 biggest cloud outages that have impacted users so far this year.

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Zoom, April 3

Zoom Video Communications became one of the world’s most-essential service providers as the COVID-19 pandemic forced remote working and distance learning across the globe, resulting in a staggering surge in demand for the platform.

That stress seems to have caused an April 3 outage that jolted Zoom users on the East Coast of the U.S. and parts of Europe who relied on the platform as part of their “new normal” work environment. To a lesser extent, the outage was felt in parts of California, Florida and the Midwest, as well as Malaysia, according to DownDetector.com.

Error messages reported upon login attempts suggested a problem with the Zoom web client, which Zoom’s status page said was under maintenance.

"During these tough times, we are seeing a massive increase in demand for our services. To continue serving our incredible services to our customers and developers, we may be making changes rapidly," the company wrote on its Developer Forum page.

The company had been offering free video options for education organizations and promoting free 40-minute video meetings for businesses and consumers. That contributed to a 151 percent year-over-year spike in March in daily active users.

 
 
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