January Verizon Outage
Less than a month into 2021, a massive Verizon Fios outage that affected thousands of customers in the northeastern U.S. — at the same time that services such as Google and Zoom appeared to suffer issues as well.
Initial reports blamed a fiber cut in Brooklyn, but Verizon later confirmed to Business Insider that the disruption came from “a software issue triggered during routine network management activities.“
Verizon customers across Boston, New York, Philadelphia, Baltimore, and Washington D.C. saw their internet services slowed or stopped completely. According to DownDetector, which tracks internet outages, there were more than 22,000 reports of outages at around 12:14 pm ET. That number dropped to more than 3,200 at 1:30 pm ET.