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The 10 Biggest Cloud Outages Of 2021 (So Far)

‘Outages can mean the end for companies, depending on their choices in design and deployment, or they can be complete non-events,’ Miles Ward, chief technology officer at Los Angeles-based Google partner SADA Systems, tells CRN. ‘Cloud has changed the nature of outages.’

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February Microsoft Teams Issues

February saw two separate issues with the Microsoft Teams collaboration app. First, on Feb. 4, an issue prevented some North American users from joining meetings. By the afternoon that same day, Microsoft issued a statement to say “we resolved the short interruption that a subset of customers in North America may have experienced connecting to meetings or live events.”

An outage map on DownDetector.com showed the Teams issues affecting users in numerous major cities in the U.S. and Canada, including New York, Washington, Chicago, Toronto, San Francisco, Los Angeles, Dallas, Phoenix, Atlanta, Seattle and Boston.

On Feb. 17, Teams was hit by a possible networking issue that led to delays in receiving chat messages for some North American users. Microsoft also reported issues with running live events in Teams. Along with North America, some users in South America were affected. The issue with delayed chat messages was resolved after roughly five hours.

“We rerouted services to alternate infrastructure, and the impact to message delivery has been mitigated,” the company said in a tweet from the Microsoft 365 Status account at 4:07 p.m. ET.

For solution providers and their customers, “the infrequent but annoying feature outages of Teams are undoubtedly frustrating,” Ben Wilcox, senior vice president of solution architecture at iV4, a unit of Atlanta-based ProArch, told CRN at the time.

 
 
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