Automation

Winner:

UiPath Platform 21.4 Release

With the recent UiPath Platform 21.4 Release, enterprise automation specialist UiPath introduced an array of new capabilities including Automation Ops—which gives administrators an easier way to set up policies for automation users while providing centralized control of major deployments to IT. The 21.4 release also brings new solutions around AI-powered automation discovery such as task mining, which uses machine learning to identify repetitive tasks that could be automated without causing interruption to workers. Additionally, expanded capabilities in the UiPath Automation Cloud include the ability to run software robots in the cloud (in Microsoft Azure or AWS) and availability of UiPath Insights analytics in the Automation Cloud.

Finalists:

Aisera AI Service Desk

An automated service desk solution, Aisera’s AI Service Desk provides departments including IT, human resources and customer service with automation for as much as 80 percent of operations and support. The solution uses natural language processing and natural language understanding to enable self-service resolution for many user issues.

Alation Data Catalog

The Alation Data Catalog is a cloud-based data intelligence platform bringing together advanced artificial intelligence technology, machine learning and human insight. Key automation capabilities include conversion of technical terms into more-understandable business terms and automated identification of experts within an organization to uncover siloed information.

Automation Anywhere Robotic Interface

The Automation Anywhere Robotic Interface (AARI) is an intelligent digital assistant for aiding in robotic process automation work. With its simple-to-use interface, the AARI guides users through the steps involved in automating repetitive business tasks—making it possible for all types of employees to automate tasks using their browser or smartphone.

BitTitan Voleer Dashboards

BitTitan’s Voleer product, which offers automation for IT tasks, recently introduced a new dashboards feature that provides managed service providers and IT teams with clear data visualizations via a centralized hub. The feature enhances visibility by allowing real-time data to be measured against historical data.

CloudBolt Software: OneFuse

With its OneFuse middleware platform, CloudBolt Software enables rapid integration with infrastructure automation platforms, using a codeless, policy-driven approach. Recent updates for OneFuse have included new integrations for the platform with VMware vRealize Automation 8, ServiceNow CMDB and the SolarWinds IP Address Manager.