Collaboration - SMB

Winner:

Intermedia Unite

Focused squarely on meeting the unified communications and collaboration needs of small and medium-sized businesses, Intermedia Unite brings voice and video conferencing together with team chat, contact center and file backup. Mobile capabilities include the ability for users to place and receive calls from their work number on their mobile device. Recent key updates for the Intermedia Unite platform include the debut of new options for integrating Unite with the widely used Microsoft Teams collaboration app. With the Intermedia Unite for Microsoft Teams package, for instance, partners and customers can add Unite’s cloud-based phone system directly into Teams.

Finalists:

CoreDial: CoreNexa 7.0

For CoreDial’s CoreNexa 7.0 collaboration solution, key elements include a built-in softphone, HD video calls and meetings, and chat and SMS messaging. Additional collaboration features include virtual rooms, which are “always on” and available for team collaboration sessions.

Cytracom Shared Inboxes

With Cytracom’s Shared Inboxes solution, businesses are enabled to communicate with their customers using text messaging. The communications all come from a single business phone number in the Cytracom Desktop and Mobile apps, providing SMBs with a way to serve the growing customer preference for communicating via text message.